Pack & Store is an on-demand valet storage service. We collect your packed boxes and items from your door, store them securely in our managed facility, and return them whenever you need them. You do not need to travel to a storage facility or manage the logistics yourself.

No — Pack & Store is not a self-storage facility. We provide a managed valet storage service, which means we collect your items, store them securely, and return them on request. Customers do not access the storage space directly.

Pack & Store is suitable for customers who need extra space at home or in the office. Common items stored include books, documents, baby items, seasonal items, archive files, luggage, household goods and business inventory boxes.

Pack & Store makes storage simple, flexible and cost-effective. You only store what you need, pay per box or item rather than for a fixed unit size, and we handle all the pickup and return logistics. There is no need to hire a van, travel to a facility or manage anything yourself.

Contact us through our website or WhatsApp, share what you need to store, and we will advise the best storage option for you. Once confirmed, we will arrange collection at your preferred address and time — as soon as the next working day, subject to availability.

If you have a small number of boxes or light items, per-box or per-item storage is usually the best fit. If you need to store a larger volume of items or bulky furniture, our by-space storage option may offer better value. You can send us a photo or item list on WhatsApp and we will advise.

Yes — we can deliver standard packing boxes, gummed tape and tamper-evident labels to you before your pickup date. Each standard box is approximately 60cm (L) x 40cm (W) x 40cm (H). Additional boxes will only be charged if used.

A minimum of 5 boxes or items are required for a minimum period of 3 months. Upfront payment of storage charges is required. After the initial 3-month period, you may renew on a monthly basis. There is no refund for early retrieval.

Storage is charged per box or per item per month. Standard box storage starts from $7 per box per month. For larger volume storage, pricing is based on truckload space used. Contact us for a customised quote based on your specific needs.

By-space storage is a more economical option for customers who need to store a larger volume of items. Instead of charging by individual box or item, pricing is based on the truckload space your items occupy. It is suitable for home moves, office clearances and larger storage jobs.

Yes — a 10% discount applies for storage of 6 months or more. New customers who commit to 1 year of storage receive 1 month free. Those who commit to 2 years receive 2 months free. Speak to our team for details.

Yes — all credit card transactions are processed securely by PayPal. Pack & Store does not store your credit card information. We also accept PayLah (UEN: 201605714E) and bank transfer to OCBC Current Account No. 525825915001.

Pack your items securely and keep each box within 20kg. Here are some tips:

• Distribute weight across several boxes to stay within 20kg per box
• Group similar items together so you don't need multiple boxes for one retrieval
• Label each box clearly and note contents in your online account
• If using your own containers or suitcases, ensure they are well packed and sealed securely

No problem — send us a photo or list of your items on WhatsApp and we will help estimate the number of boxes or storage space required. We can also deliver extra boxes during pickup, and you will only be charged for boxes you actually use.

Yes. The following items are not accepted:

• Flammable, explosive or combustible materials
• Perishable items or living things
• Illegal or prohibited items
• Items that leak, smell or create noise
• High-value items such as jewellery, precious metals, antiques, fine art or similar valuables

If you are unsure, please check with us before booking.

Yes — Pack & Store is suitable for storing documents, archive files, samples, books and other business storage needs. Each box is assigned a unique serialised seal number for easy identification and retrieval.

Our facility is not air-conditioned. Based on our experience, stored items are well-maintained. We recommend avoiding storage of items highly sensitive to humidity or temperature, such as fine wine, artwork or delicate electronics.

Yes — in addition to boxes and light items, we can store selected larger or bulky items such as furniture, appliances and household equipment. Contact us with details of your items for a customised quote.

Selected furniture or oversized items may be accepted depending on size, condition and storage suitability. Please send us a photo and dimensions on WhatsApp for assessment before booking.

Send us a photo and description on WhatsApp and we will advise on suitability and pricing. Items that can be reasonably carried by one person are generally accepted. For larger items, we will provide a customised quotation.

Once your order is confirmed, log in to your account and select your preferred collection date and time slot. Our team will collect your items from your specified address. Please ensure you or an authorised representative are present with a 15-minute waiting window.

Log in to your account and submit a retrieval or delivery request. We will deliver your items back to your door at your preferred date and time. If you only need access to specific boxes, you can quote the box seal number for individual retrieval. Retrieval and delivery fees apply. For more details on how our service works, read our step-by-step guide.

Yes — please provide at least 2 working days advance notice to reschedule or cancel a collection or delivery appointment. For example, if your appointment is on Friday, the latest date to reschedule is Wednesday. Rescheduling with less than 24 hours notice incurs a $10 fee.

Urgent or next-day requests may be possible subject to availability and incur an additional fee of $30. Please contact us directly on WhatsApp as early as possible to check availability.

No — the boxes and packing materials provided are yours to keep. You do not need to return them to us.

Your items are stored in a secure, professionally managed facility with 24/7 surveillance. Standard boxes are sealed with tamper-evident labels so you can be confident your boxes have not been opened. For safety and privacy reasons, customers are not permitted to access the storage facility directly.

Yes — each box or item is assigned a unique serialised seal number. This information is uploaded to your account within 2 working days of collection and is available for viewing when you log in. You can use the seal number to request specific boxes during retrieval.

Yes — you can purchase optional insurance during checkout. If you choose to insure, Pack & Store's liability is limited to up to $200 per box or bulky item in the event of loss, fire or flood. Insurance must be purchased for all items in one order — partial insurance is not permitted. Please refer to our Terms & Conditions for full details.

Yes — we support storage for both household and business needs. Common business items stored include documents, archive files, samples, books, extra inventory boxes and other overflow items. For more tips, read our guide on business storage in Singapore.

No — we support both smaller storage needs and larger-volume storage. Depending on the quantity and type of items, we may recommend either per-item storage or by-space storage. Contact us with details and we will recommend the most suitable option.

Yes — we are currently onboarding select business partners for storage and fulfilment support. This includes inventory storage, stock tracking and pick, pack and delivery services. Visit our Ecommerce Fulfilment page or speak to us directly to find out more.

Yes — if you refer a new customer who signs up successfully, both of you may enjoy a referral reward. Ask your friend to mention your name when they contact us. Speak to our team for current referral reward details.

You can reach us via WhatsApp at +65 9636 9604, by phone at +65 6802 6889, or by email at [email protected]. Our team is available Monday to Friday 9am to 6pm and Saturday 9am to 1pm.