1. General Terms and Conditions

In executing this agreement, you have agreed to the following terms and conditions:

• You are at least 18 years of age.
• You are the owner of the items stored with Pack and Store, or are authorised by the owner of the goods to store the items with Pack and Store.
• You are responsible for the packing of items into storage box(es), including protecting the items/bulky items with packing materials (e.g. bubble wrap, protective wrapping), to prevent the items from being damaged during transportation or storage.
• You are legally bound to the terms and conditions as stipulated within this Agreement.

2. Schedule for delivery and collection of box(es)

For new orders, you have to select the dates for delivery of empty box(es) and collection of packed box(es). For any cancellation or rescheduling of delivery, collection or retrieval dates, please notify Pack and Store 2 working days in advance (e.g. for delivery or collection scheduled on Friday, the latest date for rescheduling will be on Wednesday). Please raise the request by logging in to your account.

To prevent incurring a No Show Fee, ensure that you or your authorised representative are present at the specified address during the scheduled appointment date and time, with a waiting time limit of 15 minutes (commencing upon arrival at the stipulated address). Otherwise a $20 no show fee will be incurred.

When defining a drop off or pick up address of box(es)/bulky item(s), you are to ensure reasonable access to your premises (including elevator access). Pack and Store does not provide delivery or collection services in restricted areas (e.g. military camps, airbases or prisons).

Pack and Store shall attempt to deliver or collect your box(es)/bulky item(s) at the selected time interval. Please note that the time interval is indicative and Pack and Store shall not be liable for delays. Pack and Store reserves the right to change the scheduled appointment of delivery or collection of box(es)/item(s).

3. Storage of goods

You shall ensure that items are packed carefully, including padding of items inside the boxes with packing materials, so that they will not be damaged during transit or in storage.

Box(es) must be appropriately sealed and shall not exceed 20kg per box or per item. Should the weight of the boxes exceed 20kg, a surcharge of $2/kg for weight exceeding 20kg (or part thereof) applies. Items/boxes with weight exceeding 25kg may be rejected at the point of collection. Should you fail to secure your box(es)/item(s) appropriately, claims pertaining to missing box(es)/item(s) will be rejected. You are responsible for ensuring that your items are secured and tagged. You will be given a receipt to acknowledge that Pack and Store has received your items with a specific serialised number. This information will be uploaded within 2 working days and will be available for viewing when you log in to your account when applicable.

Pack and Store shall only be responsible for the transportation and storage of your box(es) and bulky item(s). The company shall not be responsible for the packing of items into box(es), or the dismantling or assembling of any units, systems, equipment or furniture.

Pack and Store shall not be responsible for damage to fragile items such as glassware, crockery, light bulbs or other easily broken items. As boxes will be shifted during transportation and storage, kindly ensure that items are packed appropriately. Regardless of how well items are packed, they may move and come into contact with other items within the box. We do not recommend storage of fragile items, but should you choose to do so, you will indemnify all claims and rights against Pack and Store should your fragile items be damaged.

The following items are banned from storage:

1. Explosives, combustible or flammable materials or compressed gases such as gas, kerosene, oil or paint.
2. Perishable items and living things.
3. Stolen, illegal or items that violate the laws of Singapore and other applicable regulations.
4. High value items such as jewellery, gold, silver, antiques, precious stones, fine arts or fine wine.
5. Items that emit smell, noise or liquid leaks, including containers with liquids or items that produce loud or disruptive noise.

Pack and Store reserves the right to refuse the collection, storage, or delivery of items at its discretion. Pack and Store reserves the right to open your box(es)/item(s) should it believe that the box(es) may contain items that breach the conditions stipulated within this Agreement.

For safety and privacy reasons, you will not be allowed access to our storage facilities. Access to box(es) will be granted once all outstanding fees have been paid.

4. Payment for services

For your privacy, Pack and Store does not store your credit card information for service fee payment. Service fees will only be deducted after you log in to your account, select the service required (new box storage/delivery or retrieval of box/renewal of box or item) and check out after reviewing the generated invoice. To ensure that your credit card details remain safe, all credit card transactions are processed by PayPal.

A minimum of 5 box(es)/bulky item(s) are required to be stored with Pack and Store for a minimum period of 3 months each, as a minimum commitment for our service. Upfront payment of storage charges is required. The 3-month commitment commences on the date of collection of boxes. There will be no refund for early retrieval of box(es)/item(s). You may choose to renew your storage plan on a monthly basis.

Should you fail to pay storage charges or associated costs, you will be denied access to your box(es). Should all charges not be completely paid within 60 days past the due date, Pack and Store reserves the right to inspect, withhold and dispose of your stored box(es)/item(s) by sale or auction. Net proceeds from the sale of stored box(es)/item(s) will not be reimbursed to you.

Pack and Store reserves the right to amend existing fees or charges for services, or to introduce new chargeable services (where applicable). Changes to price plans will be updated in your next bill (generated at the payment page).

5. Fees table

Description	Fees / Comments
Storage
Monthly Storage Fee (Standard items)	As indicated on the website
Monthly Storage Fee (Non-standard items — customised quotation)	To quote
Transportation Fees
1st trip pick up and drop off	Free
Retrieval base charge (drop off and pick up at your location) — limited to once per month	$70
Retrieval base charge (drop off and pick up at your location) — more than once per month	Contact us for quotation
Retrieval per box	$7
Retrieval per bulky item	$7
Retrieval of non-standard box	To quote
Retrieval of non-standard bulky item	To quote
Delivery base charge (drop off from warehouse — contract ends)	$35
Delivery per box	$5
Delivery per bulky item	$5
Delivery of non-standard boxes	To quote
Delivery of non-standard bulky item	To quote
Request for next day drop off/pick up/delivery/retrieval (subject to availability)	$30
Request for after-hours pick up/drop off (after 6pm)	$20
Request for fixed drop off/pick up/delivery/retrieval time (subject to availability)	$15
ERP & carpark charges incurred during collection/delivery	To quote
Other Charges
Administrative charge for refunds (applicable for boxes in excess of minimum quantity only)	5% of total amount refunded
Overdue payment (payment not made within 30 days)	$2 per box/item per month
Cancellation/change of appointment (less than 24 hours before scheduled time)	$10
Failed scheduled pick up/drop off	$20
Surcharge for boxes exceeding 20kg	$2/kg above 20kg (or part thereof)

6. Account Management — Termination

You may choose to terminate your account at any time by arranging for delivery of all box(es) and item(s) stored with Pack and Store (through the website). All outstanding charges for your box(es)/item(s) must be duly paid before your box(es) or item(s) can be retrieved. There will be no partial refunds for early termination. For termination of accounts, you may choose to cancel towards the end of your monthly billing cycle. Please ensure that all your box(es)/item(s) are delivered by the end of the monthly billing cycle (last day of the month). A new monthly charge will be incurred should you collect after the last day of the billing cycle.

Pack and Store may choose to terminate your account with or without cause. Should the contract be terminated without cause, 30 days advance notice (via email) will be given and any partial pre-paid monthly fees will be refunded to you. You are however required to schedule a delivery through the website within the notice period.

An account may be terminated for causes such as violation of these Terms and Conditions. In such instances, you will be given 30 days advance notice to schedule a delivery. The prevailing delivery charges apply, and all charges must be paid before access to box(es)/item(s) will be granted.

7. Insurance and Liability

Pack and Store shall not be liable for any loss, damage, costs or expenses whatsoever, including loss of profits, business or anticipated savings, or any other indirect or consequential loss, suffered or incurred by the individual or company or any of its agents, servants, employees or sub-contractors which may arise (whether in contract, tort, under statute or otherwise) by reason of or in connection with this Agreement.

In executing this agreement, you agree that you are responsible for insuring your box(es)/item(s). You may also opt to purchase additional insurance with Pack and Store.

For any claims, you are required to provide the value of the items. Either party shall not be liable for any delay or failure to perform beyond their control. In such cases, both parties shall be relieved of the obligations to supply and/or deliver any such services thereby affected, but the provisions of this Agreement shall remain in full force and effect with regards to services not affected by such causes.

8. Changes to agreement

Pack and Store reserves the right to change this agreement at any time. Please refer to the website for the most current version of this agreement.